WHAT IS GOING ON WITH AMERICAN AIRLINES?: FLIGHT ATTENDANT ALLEGEDLY 'WHACKS' TWINS MUM WITH
A Flight attendant was filmed challenging a passenger to a Fight after a sobbing mum was allegedly “whacked” on board.
The American Airlines steward shouts “hit me” when a passenger came to the defence of the distressed mother.
The mum of twins seen here was filmed hysterically crying after accusing a steward of ‘hitting’ her on board
When another passenger came to her defence he became embroiled in a fight with an American Airlines employee
The row was allegedly sparked when her children’s pushchair was allegedly snatched by crew members.
Passenger Surain Adyanthaya, who filmed the shocking footage, claimed the flight attendant “‘violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby”.
Adyanthaya added: “They just involuntarily escorted the mother and her kids off the flight and let the flight attendant back on, who tried to fight other passengers.
“The mom asked for an apology and the AA official declined.”
The video showed a passenger on the plane was then seen getting out of his seat to confront the cabin crew about their alleged behaviour.
The man can be Heard saying he’s “not going to sit here and watch this” before demanding to speak to the steward accused of hitting the distraught mum.
When an American Airlines employee then boards the plane, the man tells him: “You do that to me and I’ll knock you flat”.
Suddenly the steward moves forward and points at the passenger telling him angrily to “stay out of it”.
The pair then square up against each other before the crew member shouts: “Hit me. You don’t know what the story is”.
The argument broke out on Flight 591 just before it departed from San Francisco on Friday afternoon.
Scroll down and watch the video
Adyanthaya later posted another photo on his Facebook page appearing to show the woman being escorted off the plane with her baby twins.
An American Airlines spokesman said: “What we see on this video does not reflect our values or how we care for our customers.
“We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident.
My opinion: American Airlines should send their staff for retraining in customer service